A New NCPAFCU.org

The primary goal of the website redesign is to enhance user experience and optimize the overall functionality of the site. Our aim is to create a more modern, visually appealing, and user-friendly website that aligns with the evolving needs and expectations of our members and prospective members.

Through the redesign, we focused on improved navigation, a more simplified user journey, and high-quality content.

The target launch for our website redesign is March 2026. Leading up to the launch, we will communicate updates and relevant information to keep you informed about the upcoming changes and improvements via https://www.ncpafcu.org. and our Connection newletter.

While many exciting changes are coming to the new website, there are some notable elements that will remain the same. Below are the key aspects that will remain consistent for users:

• Website domain: The domain for our website will remain unchanged. Users can continue to access the website using the familiar domain: (https://www.ncpafcu.org). This ensures that existing bookmarks and links will still lead users to the right place.
• Press Pass: Members will still be able to easily navigate to Press Pass to manage their accounts online.
• Product and service information: Information about all the products and services offered by the Credit Union will continue to be available on the website. Members can explore details about various NCPAFCU products and services just as they did on the previous website.

No. There are no changes to Press Pass at this time.

No, the sign in process to Press Pass is not changing. The only change is the location of the "Sign in" button, which will now be on the top right side of the main navigation bar on desktop and mobile device. Once you select the button, you'll still be able to enter your credentials just as you did before.

The process for forgotten usernames and passwords remains the same:

• Forgotten password: Users can use the forgotten password recovery link located below the password field.
• Forgotten user ID: If members have forgotten their user ID, they may contact Member Services Support at (888) 732-8562 and a representative will be able to assist.

Verifying the legitimacy of a website is crucial for online security. The domain will remain the same (https://www.ncpafcu.org). If members have bookmarked our site, they will be redirected to the new ncpafcu.org.

Here are some tips to follow to ensure it is our legitimate site:

• Check the URL: Ensure the URL in the address bar is exactly https://www.ncpafcu.org and doesn't contain any misspellings or additional characters.
• Look for HTTPS when signing in to Press Pass: A secure website will use https://, the “s” indicates a secure connection, and it's standard for websites that handle sensitive information.
• Check for a secure connection:
  • If using Edge or Safari, in the address bar there should be a padlock icon, indicating a secure connection.
  • If using Chrome, there is a settings icon next to the URL in the address bar. Clicking this will open a small pop-up with site information. This pop-up will state the site is secure.

To stay informed of official announcements and details about the website launch:

• Stay tuned to https://www.ncpafcu.org
• Keep up to date with our Connection newletter.
• Check with your local branch.