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Contact Us


Branch Locations and Hours
Locate your local branch’s address and phone number: Branch & ATM Locator
Hours of Operation: Mon - Fri 8:30 am - 5:30 pm (Eastern)
Find out about designated holiday closings: View Our Calendar
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Credit Union Contact Center
The Contact Center is available 24 hours a day, 7 days a week.

Phone: (888) 732-8562 / (919) 857-2150 (Note: Calls with the Credit Union may be recorded)

Fax: (888) 732-8329 / (919) 857-2000

Address: PO Box 29606, Raleigh, NC 27626-0606 _________________________________________________________________________________________________________

Self-Services
Obtain account balances and/or transaction information through a variety of self-services:

Press Pass: Sign-On or Enroll via

Press For Info (Touch-Tone Telephone): Call (877) 247-7377 or (919) 278-1001
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Send Us a Secure Message
Have questions? Send us a secure message through your Press Pass online account.
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ATM/VISA Check Card or VISA Credit Card

Report Lost or Stolen
Contact your local branch or call us at (888) 732-8562

Report Fraud
Contact your local branch or call us at (888) 732-8562


Note: Calls with the Credit Union may be recorded
For International callers, the number can be dialed by first including the country code.

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Notice of Error/Request for Mortgage Loan Information/Credit Report Disputes
If you wish to assert an error, request information relating to the servicing of your mortgage loan, or dispute an item reported by the credit union to your credit report, you may submit a written request to the address below.

North Carolina Press Association Federal Credit Union (NCPAFCU)
Attn: Loan Servicing
PO Drawer 25279
Raleigh, NC 27611

In your letter, provide your name and the account number along with the error you believe has occurred, the information you are requesting, or the reason for your credit report dispute.
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Deaf or Hearing Impaired
Dial 711 to connect with a Relay Operator 24 hours a day. This service cannot be used for wire transfer requests.
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Credit Union Insurance Representatives
Hours of Operation: Mon - Fri 8:00 am - 5:00 pm (Eastern)

Phone: (888) 732-8562 / (919) 857-2150 (Note: Calls with the Credit Union may be recorded)

Address: PO Box 26807, Raleigh, NC 27611

Email Info: insurance@ncsecu.org

For more information, visit our Claims Contact Information page. _________________________________________________________________________________________________________

Account Verification
Merchants may use this phone service to verify that account numbers for NCPAFCU are valid.
Call (800) 732-8243 / (919) 839-5434 _________________________________________________________________________________________________________

Verification of Deposit (VOD) Request
Mail Requests to: SECU - Records Operations, PO Box 28540, Raleigh, NC 27611

Fax Requests to: (919) 839-8130

Learn more about our Fee Schedule.

(Note: For member security, we do NOT accept e-mail requests. The VOD fee will be debited from the primary checking account or a check payable to SECU must be received prior to processing the request.)
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Suggestions
We are always working to improve our products and enhance our services; therefore, your input is greatly appreciated. If you would like to suggest ways we can do so, please contact your local branch or email your suggestions to info@ncsecu.org.

Concerns/Complaints
If we fail to meet your expectations, please tell us about it. To address a concern or submit a complaint, we request that you contact management at your local branch. If you feel that management at your local branch has not properly handled your concern(s), please notify our corporate offices at info@ncsecu.org. For security purposes, please do not include account number(s) or social security number(s) in your message.

If you still feel that SECU has not adequately addressed your concern(s), you may contact the North Carolina Credit Union Division at www.nccud.org or the Consumer Financial Protection Bureau at www.consumerfinance.gov to file a complaint.