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Fraud Handling

It is essential to know what steps must be taken in the event you become a victim of fraud.

Email Fraud
  • Do NOT click any links in or reply to the email
  • Do NOT enter any requested information
  • Contact our 24/7 Member Services immediately at (888) 732-8562
  • Forward the email to

Identity Theft
  • Contact local law enforcement authorities and file a report
  • Immediately contact one of the three major credit bureaus to place a "fraud alert." One bureau will report the information to the other three and a credit report will be mailed to the victim for review (Equifax (800) 685-1111, Experian (888) 397-3742 and Trans Union (800) 888-4213)
  • Contact NCPAFCU, and any other financial institutions with which accounts are held, and immediately close all affected accounts
  • Check with the local post office for unauthorized change-of-address requests

Additional Tips
  • Never include financial information in an email, as it is not a secure method of communication
  • Review all financial statements regularly for fraudulent activity