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ATM Safety


Follow these guidelines for safe ATM visits:

  • Keep your Personal Identification Number (PIN) a secret and never share it. Commit your PIN to memory and don’t write it down anywhere, especially on your card.
  • As you approach the ATM, be aware of your surroundings. If you observe someone in the area who appears suspicious, do not use the ATM at that time. If it is dark outside, park close to the ATM in a well-lit area. Do not use the ATM if the lights are not working or if the machine is blocked by shrubbery.
  • Wait until others have finished their transactions and have your card ready in your hand before approaching the machine.
  • Visually inspect the ATM for foreign objects or fraudster skimming devices. Possible indicators include sticky residue or adhesive, scratches, damaged or crooked pieces, loose or extra attachments on the card slot, or noticeable resistance when pressing the keypad.
  • Be careful that no one can see you enter your PIN. Stand close to the ATM and use your other hand or body to shield the screen when entering your PIN.
  • Remember to retrieve your receipt, card and money before leaving the ATM.
  • Do not visually display any money you receive from the ATM. Wait until you leave the ATM to count your money.
  • If you use the drive-up ATM, keep your passenger windows rolled up, your doors locked and your car running while you conduct your transaction. If you leave your car and walk to the ATM, lock your car.
  • If your card is retained by an ATM, look for foreign materials around the card insertion slot and immediately notify your local branch or call the 800 number located on the front of the ATM.
  • Immediately report a lost or stolen card to your local branch office or our 24/7 Member Services at 1-888-732-8562.