Accessibility Statement

NCPAFCU’s mobile and online service channels serve as a useful alternative for all members, including those who have difficulty visiting a branch or using a telephone. NCPAFCU strives to maintain mobile device and browser compatibility with industry accessibility standards and guidelines for those who are vision impaired or have low vision. We recommend utilizing your operating system’s native accessibility tools. We are continuing to update our mobile and online platforms to provide greater accessibility.

NCPAFCU’s Member Services Support is available any time by calling (888) 732-8562. Additionally, you can contact your local branch office. Persons with speech or hearing disabilities can dial 711 to connect with a relay operator 24 hours a day.

Branches are designed to meet required standards for accessibility. Visitors who have difficulty entering or navigating our branches may request assistance from any branch employee. Branches also welcome service animals that have been trained to assist owners with disabilities. Service animals must be under the owner’s direct control and must not disrupt NCPAFCU’s business or create an immediate risk to people or property.