Skip to main content

Contact Us

NCPAFCU members are served through State Employees' Credit Union (SECU) branches Monday through Friday from 8:30 a.m. - 5:30 p.m. ET.

Find a branch

Member Services Support

You may contact Member Services Support, our 24/7 member helpline, for most of your financial needs. Persons with speech or hearing disabilities may dial 711 to connect with a relay operator.

(888) 732-8562 View our calendar

Contact us with self-services

Obtain account information or send a secure message with Press Pass. We also offer an automated system, available 24 hours a day, 7 days a week.

Press Pass

Access your accounts online and communicate directly with the Credit Union through our secure Message Center.

Send a secure message Enroll

Press For Info

Access your accounts around the clock from any location in the continental United States with our automated phone service.

(877) 247-7377

Important contacts

Service

Contact

Financial Advisory Services Contact Center(833) 599-7328
Hours of operation: 8 a.m. - 9 p.m. ET
Lending Contact Center(844) 296-4831
Hours of operation: 8 a.m. - 9 p.m. ET
SECU Insurance Services

(833) 599-7328
insurance@ncsecu.org

View claims contact information

Report fraudulent account activity/lost or stolen card

Find a branch

(888) 732-8562

Mortgage loan error or service request

Send written request to:
North Carolina Press Association Federal Credit Union (NCPAFCU)

Attn: Loan Servicing

PO Drawer 25279

Raleigh, NC 27611

In your letter, provide your name and the account number along with the error you believe has occurred or the information that you are requesting.

Dispute an NCPAFCU item on your credit report

Send written request to:
North Carolina Press Association Federal Credit Union (NCPAFCU)

Attn: Credit Reporting

PO Drawer 25279

Raleigh, NC 27611

In your letter, provide your name and the account number along with the specific information that is being disputed.

Verify an SECU account number(800) 732-8243 or (919) 839-5434
Verification of deposit request

Mail to:
SECU Records Operations
PO Box 28540
Raleigh, NC 27611

Fax: (919) 839-8130

Girl on computer with coffee

Share your feedback

We are always working to improve our products and enhance our services, and we appreciate input from our members. To make a suggestion or submit a complaint, send us a secure message (members) or email (non-members).

Send a secure message Send an email

If you feel we haven’t adequately addressed your feedback, you may contact the National Credit Union Administration to file a complaint.