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Alerts

Sign up for account alerts and choose which notifications you receive on your mobile device or in the Message Center.

Register for alerts

Available alerts

Security alerts

Security Alerts help protect you from fraud. We monitor for and notify you of fraudulent or suspicious account activity. We will send real-time updates to your registered mobile device.

One Time Passcode

As a more secure alternative to security questions, we offer the ability to have a One Time Passcode sent to your mobile device. During each security challenge, a unique code will be sent making this a more secure method of identity verification.

Account Alerts

Registration for Account Alerts will allow you to choose one or more alert types for each of your eligible deposit accounts. Account Alerts will notify you of elected activity on your NCPAFCU accounts such as:

  • Select a low balance and deposit threshold to help monitor your spending
  • Monitor your debits/withdrawals when your indicated threshold amount is reached
  • Find out when your new e-statement is available
  • Be informed faster of non-sufficient funds (NSF) fees & overdraft transfers

Credit & Debit Card Alerts

Sign up to receive Credit Card Alerts and/or Debit Card Alerts to monitor your purchases and be notified quickly if there is any suspicious activity. Registering is easy. Just enter a threshold amount and set up a Quiet Period1 if there are times you do not wish to receive card alert notifications.

We also continuously monitor your credit and debit card for irregular activity and will automatically notify you if detected. To receive Irregular Card Activity Alerts, you must have agreed to the terms of our Online Services Agreement and maintain your current text number with us. You can withdraw your consent to receive these alerts at any time by texting STOP or by calling Member Services Support.

For your added security, the Credit Union will not send specific account information through Alerts. The Credit Union will never ask for specific account information or send scam notifications via text message.

  1. Many utilities and other companies that enable members to set their account up for autopay run their transactions in the middle of the night. A Quiet Period can be setup to receive your card alerts at a time that is convenient for you.

Terms and conditions for use of this service

  • Replying STOP to 627328 will terminate your alerts.
  • Text HELP to 627328 or call our Member Services Support at (888) 732-8562 for assistance.
  • Message and data fees may be imposed by your service provider or carrier.
  • Participating carriers include, but are not limited to: AT&T, Boost, Sprint, T-Mobile, U.S. Cellular, Verizon Wireless, and Virgin Mobile.

Alerts sent may not be delivered if your phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of the Credit Union and/or your wireless carrier may interfere with message delivery, including your mobile device equipment, terrain, proximity to buildings, foliage, and weather. While we will make efforts to initiate all alerts in a timely manner, we cannot control all external factors necessary for you to receive the alerts and as such you should not rely solely on alerts to monitor the status of your accounts. The Credit Union cannot assume liability for any negative consequences if you do not receive alerts, including Another Chance Alerts. By registering for alerts, you acknowledge that neither the Credit Union nor your wireless carrier guarantee alert delivery.